HVAC Customer Experience Coordinator

Collin Air Conditioning, Inc.; Plano (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

Paid Holidays

Employee appreciation events

Pathways to advancement

Job summary

Collin Air Conditioning in Plano, TX is seeking an HVAC Customer Care Coordinator to support customers from first contact through the service process. You will answer calls, collect details, and keep the service team informed to ensure smooth scheduling and communication.

This is a busy, customer-facing role requiring strong organization, communication, and multitasking in a home-services environment. Medical insurance, PTO, and holidays are offered, with opportunities for advancement.

Qualifications

• Experience in HVAC or related trade service environment.
• Customer service, dispatch, scheduling or admin experience in a service/trades setting.
• Ability to manage multiple priorities and operate a multi-line phone system.
• Strong communication and data-entry skills.
• Independent, organized and detail-oriented in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming calls and gather information to initiate service requests.
• Enter customer information accurately and keep records up to date.
• Respond to questions and concerns and relay information to the service team.
• Coordinate communication between customers and the team throughout the service process.

Skills

HVAC industry experience

Customer service

Data entry

Phone skills

Tools

CRM software

Job description

Collin Air Conditioning in Plano, TX is seeking an HVAC Customer Care Coordinator to support customers from first contact through the service process. You will answer calls, collect details, and keep the service team informed to ensure smooth scheduling and communication.

This is a busy, customer-facing role requiring strong organization, communication, and multitasking in a home-services environment. Medical insurance, PTO, and holidays are offered, with opportunities for advancement.