HVAC Customer Care Coordinator

Collin Air Conditioning, Inc.; Plano (TX); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

Paid Holidays

Employee appreciation events

Pathways to advancement

Job summary

Collin Air Conditioning in Plano, TX is seeking an HVAC Customer Care Coordinator to support customers from first contact through the service process. You will answer calls, collect details, and keep the service team informed to ensure smooth scheduling and communication.

This is a busy, customer-facing role requiring strong organization, communication, and multitasking in a home-services environment. Medical insurance, PTO, and holidays are offered, with opportunities for advancement.

Qualifications

• Experience in HVAC or related trade service environment.
• Customer service, dispatch, scheduling or admin experience in a service/trades setting.
• Ability to manage multiple priorities and operate a multi-line phone system.
• Strong communication and data-entry skills.
• Independent, organized and detail-oriented in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Answer incoming calls and gather information to initiate service requests.
• Enter customer information accurately and keep records up to date.
• Respond to questions and concerns and relay information to the service team.
• Coordinate communication between customers and the team throughout the service process.

Skills

HVAC industry experience

Customer service

Data entry

Phone skills

Tools

CRM software

Job description

HVAC Customer Care Coordinator

Collin Air Conditioning has proudly served Plano, Texas, and the surrounding communities for more than 44 years. As a family-owned and operated company, we've built our reputation around Quality, Honesty, and Integrity and take pride in providing dependable comfort solutions to the homeowners and businesses we serve.

We're looking for an experienced HVAC Customer Service Representative to be an important part of our team. If you have worked in HVAC, plumbing, construction, electrical, or another related trade and understand the customer side of a service business, we'd like to hear from you.

About The Role:

You’ll be responsible for helping customers from their initial call through the service process. This includes answering incoming calls, gathering information, responding to questions and concerns, entering customer information accurately, and helping keep communication between customers and our team running smoothly.

This is a busy, customer-facing position where organization, communication, and the ability to manage several things at once are important.

Why Collin Air?

• Medical insurance
• Paid Time Off
• Paid Holidays
• Employee appreciation events
• Pathways to advancement

Pay:

$24.00 – 30.00 hourly, depending on experience

Schedule:

Monday–Friday, 8:00 AM–5:00 PM with occasional Saturdays possible during the busy season.

What You Bring

• Experience in HVAC, plumbing, construction, electrical or another closely related home-services or trade industry
• Customer service, office, dispatch, scheduling, or administrative experience within a service/trades environment
• Comfortable handling a multi-line phone system and managing multiple priorities
• Strong customer service and communication skills
• Professional and confident phone presence
• Strong data entry and computer skills
• Excellent verbal and written communication
• Highly organized with strong attention to detail
• Able to work independently and stay productive in a fast-paced environment
• Strong problem-solving and decision-making skills
• Quick learner who can adapt to new systems and processes
• Self-motivated, dependable, and team-oriented

A Plus

• Previous sales experience within HVAC, plumbing, construction, electrical, or another home-services industry
• 2+ years of customer service experience
• Experience working with residential service customers
• Experience with industry-specific scheduling, dispatching, or CRM software

If you know the home-services industry and know how to take care of customers, we want to meet you.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.