HVAC Customer Care Coordinator: Scheduling & Support

Airtron Heating & Air Conditioning; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin, TX, seeks an HVAC Customer Care Coordinator to be the calm voice on the line, connect customers with technicians, and keep service visits running smoothly. You’ll handle inquiries, schedule appointments, and route information to the right teams.

The role requires 2–4 years in an office setting with phone support, strong communication, and proficiency in Excel, Word, and Outlook. Flexibility for overtime and occasional weekends is expected.

Qualifications

• High school diploma or GED; education may be substituted.
• 2–4 years in an office environment with phone-based customer support.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Clear, effective English communication, written and verbal.
• Valid driver's license.
• Ability to work overtime with little notice; occasional weekends.

Responsibilities

• Answer inbound calls, schedule service, and respond to inquiries.
• Support sales and promotions; coordinate installations and communications.
• Handle outbound calls to follow up on permits and inspections.
• Process credit card payments and refunds; present service plan options.
• Own accurate data entry and route manpower/resources using email/text/tools.
• Maintain strong customer relations; resolve issues fairly per consumer laws.
• Share survey insights to help shape improvement plans.
• Follow company policies and safety procedures; perform other duties as assigned.

Skills

Customer service

Phone support

Communication

Excel

Word

Outlook

Driver's license

Education

High school diploma or GED

College coursework

Job description

Airtron Heating & Air Conditioning in Austin, TX, seeks an HVAC Customer Care Coordinator to be the calm voice on the line, connect customers with technicians, and keep service visits running smoothly. You’ll handle inquiries, schedule appointments, and route information to the right teams.

The role requires 2–4 years in an office setting with phone support, strong communication, and proficiency in Excel, Word, and Outlook. Flexibility for overtime and occasional weekends is expected.