HVAC/Plumbing Service Coordinator – Customer Care Pro

B&J Plumbing, Heating, and Air; North Carolina; On-site; USD 32,000 - 50,000; Full time

Job summary

B & J Plumbing, Heating, and Air is seeking an experienced Customer Service Representative to join our growing team in the office. A background in HVAC, plumbing, or electrical helps you deliver exceptional customer experiences and schedule service efficiently.

Ideal candidates are organized, customer-focused, and capable of balancing multiple tasks in a fast-paced environment. ServiceTitan familiarity is a plus as you coordinate with Dispatch, Sales, and Field Teams to ensure smooth service

Qualifications

• One (1)+ years of customer service, or call center experience in HVAC, plumbing or electrical required.
• Ability to work onsite in the office on a daily basis.
• Must be able to pass a background check
• Strong typing skills with a high level of accuracy.
• Experience using ServiceTitan is highly preferred.
• Strong communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Positive attitude with a customer-first mindset
• Ability to remain calm and professional in a fast-paced environment
• Proficient with computers, scheduling software, and phone systems

Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional, friendly manner.
• Schedule service appointments for HVAC, plumbing, or electrical customers accurately and efficiently.
• Communicate with customers regarding appointment confirmations, updates, and follow-ups.
• Provide basic troubleshooting guidance and route calls appropriately when needed.
• Maintain accurate customer and job information in scheduling software (ServiceTitan experience is a plus).
• Resolve customer concerns or elevate issues to management when necessary.
• Collaborate with Dispatch, Sales, and Field Teams to ensure a seamless customer experience.
• Follow standard operating procedures and company guidelines for call handling and documentation.
• Assist with outbound calls for appointment confirmations, reminders, and customer follow-ups

Skills

Customer service

Call center

Communication

Typing

Tools

ServiceTitan

Job description

B & J Plumbing, Heating, and Air is seeking an experienced Customer Service Representative to join our growing team in the office. A background in HVAC, plumbing, or electrical helps you deliver exceptional customer experiences and schedule service efficiently.

Ideal candidates are organized, customer-focused, and capable of balancing multiple tasks in a fast-paced environment. ServiceTitan familiarity is a plus as you coordinate with Dispatch, Sales, and Field Teams to ensure smooth service