HVAC Customer Care Specialist – Scheduling & Support

Kelley & Dawson Service; Wichita, Northern (KS, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with match

Monthly performance bonuses

Friendly, fast-paced team environment

Job summary

Kelley & Dawson Service in Wichita is seeking a friendly Customer Care representative to be the first point of contact for customers booking service, repairs, and installations. This on-site role supports the team by answering calls, scheduling appointments, and coordinating with field staff.

You will need 2+ years in customer service, strong phone, email, and computer skills, and a positive, detail-oriented attitude.

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills
• Great attitude and attention to detail

Responsibilities

• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field.
• Be the friendly first point of contact for customers booking service, repairs, and installations.

Skills

Customer service experience

Phone communication

Email communication

Computer skills

Job description

Kelley & Dawson Service in Wichita is seeking a friendly Customer Care representative to be the first point of contact for customers booking service, repairs, and installations. This on-site role supports the team by answering calls, scheduling appointments, and coordinating with field staff.

You will need 2+ years in customer service, strong phone, email, and computer skills, and a positive, detail-oriented attitude.