Growth‑Oriented Customer Support Specialist

Central Kansas Appliance Repair; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Room for advancement within the team

Competitive salary based on experience

Health insurance

Job summary

Central Kansas Appliance Repair in Wichita, KS is seeking a Customer Service Representative to join our team. You will handle incoming calls, schedule appointments, and assist customers with inquiries while maintaining thorough records.

No experience required; we provide training. The role emphasizes clear communication, calm problem solving, and punctual, reliable service to support strong relationships with our customers.

Qualifications

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to remain calm under pressure and effectively de-escalate situations.
• Detail-oriented with a commitment to accurate record-keeping.
• Punctual and reliable with excellent time management skills.
• Basic computer skills.
• Ability and willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answering incoming phone calls promptly and professionally.
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system.
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns.
• De-escalate upset customers, ensuring a positive and satisfactory resolution.
• Keep detailed and accurate records of customer interactions, transactions, and inquiries.
• Maintain punctuality.

Skills

Interpersonal skills

Communication

Problem-solving

De-escalation

Record keeping

Time management

Punctuality

Basic computer skills

Adaptability

Job description

Central Kansas Appliance Repair in Wichita, KS is seeking a Customer Service Representative to join our team. You will handle incoming calls, schedule appointments, and assist customers with inquiries while maintaining thorough records.

No experience required; we provide training. The role emphasizes clear communication, calm problem solving, and punctual, reliable service to support strong relationships with our customers.