Customer Care Specialist — De-Escalation & Solutions

Central Kansas Appliance Repair; Wichita (KS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Room for advancement

Competitive salary

Health insurance

Job summary

Central Kansas Appliance Repair is seeking a Customer Service Representative to join our team in Wichita, KS. The role focuses on handling inbound calls, scheduling, and resolving customer inquiries with a commitment to excellent service.

No prior experience is required as training will be provided; strong communication and problem-solving skills are essential to de-escalate issues and maintain accurate records in a fast-paced environment.

Qualifications

• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities with a customer-focused approach.
• Ability to remain calm under pressure and effectively de-escalate situations.
• Detail-oriented with a commitment to accurate record-keeping.
• Punctual and reliable with excellent time management skills.
• Basic computer skills.
• Ability and willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Answering incoming phone calls promptly and professionally
• Making outbound calls to customers for scheduling, updates, issue resolution, etc.
• Verifying and marking received parts as checked in using our system
• Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
• De-escalate upset customers, ensuring a positive and satisfactory resolution
• Keep detailed and accurate records of customer interactions, transactions, and inquiries
• Maintain punctuality

Skills

Interpersonal skills

Communication skills

Problem solving

De-escalation

Detail oriented

Punctuality

Time management

Basic computer skills

Adaptability

Willingness to learn

Job description

Central Kansas Appliance Repair is seeking a Customer Service Representative to join our team in Wichita, KS. The role focuses on handling inbound calls, scheduling, and resolving customer inquiries with a commitment to excellent service.

No prior experience is required as training will be provided; strong communication and problem-solving skills are essential to de-escalate issues and maintain accurate records in a fast-paced environment.