HVAC Customer Care Specialist – Inbound Calls & Scheduling

Dana's Heating, Inc.; Bremerton (WA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive wage

Company-paid Medical, Dental, Vision

Paid Vacation after 1 year

Paid Holidays after 90 days

Aflac Insurance

Job summary

Dana’s Heating & Cooling is seeking a Customer Care Representative to join our Bremerton-based team. You will handle high-volume inbound calls, assist customers with scheduling, and update their accounts while coordinating with service technicians.

We offer paid on-the-job training and ongoing coaching. The role requires strong communication, multitasking ability, and a customer-first attitude in a fast-paced environment.

Qualifications

• Customer service experience required.
• Ability to multitask and navigate multiple computer programs.
• Polite and timely phone communication essential.
• Basic keyboarding/computer skills.
• Patience, empathy and strong time management.
• Professional demeanor and ability to work independently and in a team.
• On-call evenings and weekends as part of rotation.

Responsibilities

• Answer high volume inbound calls from customers and schedule appointments.
• Enter, review, and update customer accounts.
• Route calls to appropriate departments.
• Match technicians to jobs based on needs and skill level.
• Utilize dispatching software to coordinate service requests.
• Respond to inquiries on services, rates, and billing.

Skills

Customer service

Multitasking

Communication

Time management

Professionalism

Team player

Stress management

Computer skills

Tools

Dispatching software

Job description

Dana’s Heating & Cooling is seeking a Customer Care Representative to join our Bremerton-based team. You will handle high-volume inbound calls, assist customers with scheduling, and update their accounts while coordinating with service technicians.

We offer paid on-the-job training and ongoing coaching. The role requires strong communication, multitasking ability, and a customer-first attitude in a fast-paced environment.