Customer Service Representative

Kelley & Dawson Service; Wichita, Northern (KS, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with match

Monthly performance bonuses

Friendly, fast-paced team environment

Job summary

Kelley & Dawson Service in Wichita is seeking a friendly Customer Care representative to be the first point of contact for customers booking service, repairs, and installations. This on-site role supports the team by answering calls, scheduling appointments, and coordinating with field staff.

You will need 2+ years in customer service, strong phone, email, and computer skills, and a positive, detail-oriented attitude.

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills
• Great attitude and attention to detail

Responsibilities

• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field.
• Be the friendly first point of contact for customers booking service, repairs, and installations.

Skills

Customer service experience

Phone communication

Email communication

Computer skills

Job description

Be the friendly first point of contact for customers booking service, repairs, and installations.

Type

Location

On-site (office)

Department

Customer Care

Pay

40000-55000

About the Role

Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field. If you love organizing chaos and making people's day a little easier, this is your role.

What We're Looking For

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills
• Great attitude and attention to detail

What We Offer

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with match
• Monthly performance bonuses
• Friendly, fast-paced team environment

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