Customer Service Representative, HVAC

Dana's Heating, Inc.; Bremerton (WA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive wage

Company-paid Medical, Dental, Vision

Paid Vacation after 1 year

Paid Holidays after 90 days

Aflac Insurance

Job summary

Dana’s Heating & Cooling is seeking a Customer Care Representative to join our Bremerton-based team. You will handle high-volume inbound calls, assist customers with scheduling, and update their accounts while coordinating with service technicians.

We offer paid on-the-job training and ongoing coaching. The role requires strong communication, multitasking ability, and a customer-first attitude in a fast-paced environment.

Qualifications

• Customer service experience required.
• Ability to multitask and navigate multiple computer programs.
• Polite and timely phone communication essential.
• Basic keyboarding/computer skills.
• Patience, empathy and strong time management.
• Professional demeanor and ability to work independently and in a team.
• On-call evenings and weekends as part of rotation.

Responsibilities

• Answer high volume inbound calls from customers and schedule appointments.
• Enter, review, and update customer accounts.
• Route calls to appropriate departments.
• Match technicians to jobs based on needs and skill level.
• Utilize dispatching software to coordinate service requests.
• Respond to inquiries on services, rates, and billing.

Skills

Customer service

Multitasking

Communication

Time management

Professionalism

Team player

Stress management

Computer skills

Tools

Dispatching software

Job description

Phone Customer Care Representative

Join Dana’s Heating & Cooling Team

A Family owned and operated HVAC Company with full Service and Install Departments.

If you enjoy helping others and a fast-paced environment, you might be a fit for Dana’s Heating's Customer Service Team. Taking a high volume of inbound calls, you’ll support our customers by servicing their unique needs while also offering additional products and services. Successful candidates have customer service experience, can multitask, and be able to navigate through multiple computer programs. Dana’s Heating will provide paid on the job training along with continued coaching, so you will feel confident serving our customers.

Customer Service Representative

Location Dana’s Heating – 2181 Chico Way, Bremerton, WA. 8312

Wage $18 - $27. /Hr.

• With starting pay of $18 per hour and up – Growth in pay is determined by providing excellent customer service, learning, growing in skill level, and having a can-do attitude.

Job Description / Responsibilities

• Answering high volume inbound calls from customers regarding inquiries or scheduling appointments. Prioritize calls accordingly.
• Enter, review, and update Customer accounts.
• Routing Customer calls to appropriate departments
• Understand the skill level of the technicians, evaluate the needs of the customer and be able to match the right technician to every job for maximum results.
• Understand and use our dispatching software.
• Respond to customer requests.
• Support customer inquiries and needs by answering questions regarding services provided, rates, billing questions, and some general HVAC information.
• Contact customers throughout the day to schedule appointments and/or confirm appointments.
• Additional duties as assigned.

Requirements

• Answer phones in a polite and timely manner.
• Must enjoy talking to people on the phone and communicate well.
• Have basic knowledge of keyboarding computer skills.
• Demonstrated patience, empathy, and strong time management and organizational skills.
• Motivated to work independently and multi-task.
• Be professional and establish customer rapport, encouraging repeat business.
• Ability to handle stressful situations appropriately.
• Evenings and Weekends as needed (On Call Rotation).
• Positive Attitude, team player.

We offer great benefits to our employees to show our appreciation for their hard work.

Dana's Heating, office staff benefit package including:

• Competitive wage.
• Employee Medical, Dental, and Vision plan with Company paid premiums.
• Paid Vacation after 1 year employment.
• New Year’s Day, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas are Paid Holidays After 90 Days of Employment.
• Aflac Insurance Offered for Added Health Protection.

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive top-notch support and assistance.

Join our great team of co-workers in an excellent working environment!

Equal Opportunity Employer.