Customer Care & Scheduling Specialist

Pearce Heating & A/C, Inc.; Redmond (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Simple IRA with company matching

Paid Time Off/Sick Time

Tuition Reimbursement

Job summary

Pearce Heating, A/C & Electric, Inc. in Redmond, WA is hiring a Customer Service Representative to support day-to-day operations. You will answer phones, gather customer information, schedule calls, and address concerns while collaborating with field staff.

The role emphasizes strong communication, reliability, and teamwork, with benefits including medical/dental/vision, IRA with company match, PTO, and tuition reimbursement.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Strong written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Bilingual a plus, not required.

Responsibilities

• Answer incoming client calls and handle first impressions with a courteous demeanor.
• Notify clients ahead of technician arrival and reschedule to client satisfaction.
• Assist with supervising and dispatching service calls for efficiency and customer satisfaction.
• Debrief technicians after calls and ensure payment collection.
• Maintain professional and courteous interactions with customers.

Skills

Excellent interpersonal communication

Independent work

Strong English composition

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Pearce Heating, A/C & Electric, Inc. in Redmond, WA is hiring a Customer Service Representative to support day-to-day operations. You will answer phones, gather customer information, schedule calls, and address concerns while collaborating with field staff.

The role emphasizes strong communication, reliability, and teamwork, with benefits including medical/dental/vision, IRA with company match, PTO, and tuition reimbursement.