HVAC Customer Renewal & Billing Coordinator

Johnson Controls; Capitol Heights (MD); On-site; USD 45,000 - 63,000; Full time

Job summary

Johnson Controls is seeking an administrative support professional to assist with service agreement renewals and accounts receivable activities. Under direct supervision, you will track renewal life cycles, handle collections, authorizations, and provide backup customer call handling.

You will generate reports, reconcile costs, assist with invoicing, update customer data, and support service delivery plans.

Qualifications

• Strong interpersonal skills to communicate with internal and external clients.
• High school diploma or equivalent required, plus 3–5 years of related work experience.
• Ability to handle a large, diverse number of projects with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Experience with contract financials and basic computer applications (Word/Excel/Access).

Responsibilities

• Track and support the service agreement renewal process.
• Assist accounts receivable activities including collections and new customer authorizations.
• Provide back-up customer call handling and day-to-day service admin support.
• Schedule, track, and monitor touch point plans and renewal life cycle with account owners.
• Run query reports, research and reconcile unaligned costs (labor, materials, expenses).
• Prepare and submit service billings when required; handle special invoicing conditions.
• Reconcile accounts payable exceptions as needed and escalate disputes per process.
• Interact with customers to resolve receivable issues and ensure timely payments.
• Update and retain customer account information (billing conditions, tax status, addresses).
• Support inventory control and assist CSAs with warranty issues.

Skills

Interpersonal skills

Multitasking

Prioritization

Effective communication

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Excel

Access

Desktop Publishing

Internet applications

Job description

Johnson Controls is seeking an administrative support professional to assist with service agreement renewals and accounts receivable activities. Under direct supervision, you will track renewal life cycles, handle collections, authorizations, and provide backup customer call handling.

You will generate reports, reconcile costs, assist with invoicing, update customer data, and support service delivery plans.