HVAC Customer Care & Scheduling Specialist

2240 Service Experts Heating & AC LLC; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off

Medical, dental, and vision insurance

401(k) with company matching

Life and disability insurance

Supplemental benefit programs

World-class training (Experts U)

Career development opportunities

Job summary

Service Experts Heating & Air Conditioning in Ocala, FL is seeking a motivated Customer Service Representative. You will answer calls, route inquiries, and support scheduling and dispatch while maintaining excellent service standards.

The role emphasizes effective communication, problem-solving, and teamwork in a fast-paced environment, with opportunities for growth and comprehensive benefits.

Qualifications

• Experience in customer-facing roles or call-center environments.
• Proficient with computers and basic office software.
• Ability to multi-task in a fast-paced setting.
• Strong communication and interpersonal skills.

Responsibilities

• Answer incoming calls and route to appropriate person.
• Maintain good customer relations and ensure calls meet standards.
• Handle and resolve customer concerns by phone, email, chat.
• Update customer records and dispositions in the system.
• Assist with dispatching and coordinate with Sales/Service for scheduling.

Skills

Customer service

Phone etiquette

Multi-tasking

Communication skills

Problem-solving

Teamwork

Attention to detail

Conflict resolution

Education

High School Diploma or GED

Tools

CRM software

Job description

Service Experts Heating & Air Conditioning in Ocala, FL is seeking a motivated Customer Service Representative. You will answer calls, route inquiries, and support scheduling and dispatch while maintaining excellent service standards.

The role emphasizes effective communication, problem-solving, and teamwork in a fast-paced environment, with opportunities for growth and comprehensive benefits.