Dispatch & Customer Service Specialist

4 SEASONS AIR CONDITIONING & HEATING, INC.; Orlando (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Growth and career development

Dynamic, fast-paced environment

Impact on customer satisfaction and效率

Job summary

4 Seasons Air Conditioning & Heating, Inc. in Orlando, FL is seeking a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians in a fast-paced environment.

You will assess customer needs, schedule appointments, and ensure high-quality service while maintaining accurate records. The role emphasizes multitasking, clear communication, and professional handling of inquiries, with opportunities to grow within a dynamic team.

Qualifications

• High school diploma or equivalent.
• Experience in dispatch, customer service, or a similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone and email with timely, accurate communication.
• Provide detailed information regarding services, scheduling, and options.
• Efficiently manage service appointment scheduling and coordinate with dispatchers to ensure smooth operations.
• Maintain accurate records of appointments, customer details, and job statuses for reference and follow-up.
• Address customer concerns or complaints professionally and resolve issues promptly.
• Ensure proper follow-up to confirm issue resolution and customer satisfaction.
• Organize and maintain an up-to-date customer database and process all necessary documentation.
• Assist with payment processing and invoicing, particularly in tenant/landlord situations.
• Promote maintenance plans and other relevant products to enhance customer value.
• Guide customers in making informed decisions about services to meet their needs.
• Contribute to team discussions aimed at improving processes and enhancing service quality.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Education

High school diploma

Tools

ServiceTitan

MS Office

GPS tracking

Excel

Job description

4 Seasons Air Conditioning & Heating, Inc. in Orlando, FL is seeking a Dispatcher/Customer Service Representative to coordinate service calls and dispatch technicians in a fast-paced environment.

You will assess customer needs, schedule appointments, and ensure high-quality service while maintaining accurate records. The role emphasizes multitasking, clear communication, and professional handling of inquiries, with opportunities to grow within a dynamic team.