HVAC Customer Service & Scheduling Specialist

2240 Service Experts Heating & AC LLC; Scarborough (ME); On-site; USD 23,000 - 30,000; Full time

Job summary

Service Experts Heating & AC LLC in Scarborough, ME is seeking a friendly Customer Service Associate to handle inbound calls and support our scheduling team. You will maintain accurate customer records, resolve inquiries, and assist with dispatching while delivering excellent service standards.

Ideal candidates have a High School Diploma or GED, 0–2 years in customer service, strong communication skills, and comfort with computer systems.

Qualifications

• High school diploma or equivalent with 0-2 years experience in customer service.
• Experience using computers and related systems in an administrative environment.
• Able to multi-task in a fast-paced, changing environment.
• Excellent customer-service, communication, and interpersonal skills.
• Effective communication with customers from diverse backgrounds.
• Team and independent work capability with good time management.
• HVAC industry knowledge is a plus.

Responsibilities

• Answers incoming calls from customers and routes calls to the appropriate person.
• Maintains good customer relations and ensures calls meet company standards.
• Resolves customer concerns by phone, email, or chat, including billing, ETA, scheduling.
• Updates customer records and dispositions in call software.
• Assists with dispatching and scheduling coordination as needed.
• Communicates service status to customers and supports scheduling speed.
• Maintains knowledge of products, services, and promotions.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Computer literacy

Attention to detail

Education

High School Diploma/GED

Tools

Call monitoring software

Job description

Service Experts Heating & AC LLC in Scarborough, ME is seeking a friendly Customer Service Associate to handle inbound calls and support our scheduling team. You will maintain accurate customer records, resolve inquiries, and assist with dispatching while delivering excellent service standards.

Ideal candidates have a High School Diploma or GED, 0–2 years in customer service, strong communication skills, and comfort with computer systems.