HVAC Customer Assurance Specialist – Field & Support

US Air Conditioning Distributors LLC; California; On-site; USD 80,000 - 95,000; Full time

Job summary

US Air Conditioning Distributors LLC, a Bosch-owned HVAC equipment distributor, is seeking a Customer Assurance Technical Representative in City of Industry, CA. The role handles incoming calls about service, installation, and application questions, while maintaining professionalism and building rapport with customers.

You will schedule site visits for start-up assistance and resolve issues, plus deliver product knowledge training using company-provided materials.

Qualifications

• High school diploma or equivalent; HVAC trade school credentials are a plus.
• 5 years of HVAC experience performing services and installation.

Responsibilities

• Answer incoming calls about service, installation, and application questions.
• Schedule job site visits for start-up assistance or issue resolution.
• Provide product-based and general knowledge training classes.

Skills

Customer service skills

Excellent verbal and written

Problem-solving

Initiative

Handle high volume

Education

High school diploma or equivalent

HVAC trade school certificates

Tools

Word

PowerPoint

Outlook

Job description

US Air Conditioning Distributors LLC, a Bosch-owned HVAC equipment distributor, is seeking a Customer Assurance Technical Representative in City of Industry, CA. The role handles incoming calls about service, installation, and application questions, while maintaining professionalism and building rapport with customers.

You will schedule site visits for start-up assistance and resolve issues, plus deliver product knowledge training using company-provided materials.