HVAC Tech Support Representative

US Air Conditioning Distributors LLC; California; On-site; USD 80,000 - 95,000; Full time

Job summary

US Air Conditioning Distributors LLC, a Bosch-owned HVAC equipment distributor, is seeking a Customer Assurance Technical Representative in City of Industry, CA. The role handles incoming calls about service, installation, and application questions, while maintaining professionalism and building rapport with customers.

You will schedule site visits for start-up assistance and resolve issues, plus deliver product knowledge training using company-provided materials.

Qualifications

• High school diploma or equivalent; HVAC trade school credentials are a plus.
• 5 years of HVAC experience performing services and installation.

Responsibilities

• Answer incoming calls about service, installation, and application questions.
• Schedule job site visits for start-up assistance or issue resolution.
• Provide product-based and general knowledge training classes.

Skills

Customer service skills

Excellent verbal and written

Problem-solving

Initiative

Handle high volume

Education

High school diploma or equivalent

HVAC trade school certificates

Tools

Word

PowerPoint

Outlook

Job description

JOB POSITION: Full-Time, HVAC Tech Support Representative

BRANCH LOCATION: City of Industry, CA

DATE AVAILABLE: Immediately

US Air Conditioning Distributors is a Bosch-owned HVAC equipment distributor with 52 locations in California, Nevada, Utah, Idaho, and Arizona, whose goal is to provide customers with what they need, when they need it, with incredible inventory selection and experienced, friendly personnel to assist the customer.

As a Bosch-owned company, we are shaping the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other.

• Reinvent yourself:At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life:At Bosch, your job matches your lifestyle.
• Celebrate success:At Bosch, we celebrate you.
• Be yourself:At Bosch, we value values.
• Shape tomorrow:At Bosch, you change lives.

Work#LikeABosch.

US Air Conditioning Distributors is currently seeking skilled problem solvers with technical experience to join our team as a Customer Assurance Technical Representative. We need an enthusiastic individual who can listen to customers with product installation or service-related issues and then offer specific solutions to their problem or question regarding the products we sold them. The successful candidate for this role will have a strong command of the company’s customer assurance policies, and be trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

POSITION OVERVIEW:

As a customer assurance technical representative, you will be responsible for answering incoming customer calls regarding product problems related to service, installation, and application questions while maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller. Additionally, you will be scheduling job site visits with the customer(s) for product start-up assistance or to resolve any issues if needed. Lastly, you will also be responsible for providing product-based and general knowledge training classes (training materials provided by the company).

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent - College Degrees or Certificates from associated HVAC-related trade schools or colleges are a plus
• 5 years of HVAC experience (i.e., performing services and installation)

QUALIFICATIONS:

• Must be willing to travel within the Northern California Region.
• Customer Service skills
• Ability to remain professional and courteous with customers at all times
• Problem-solving skills
• Excellent verbal and written communication skills
• Ability to take initiative
• Ability to handle high volume during peak demand times
• Basic computer skills (Word, PowerPoint, Outlook, etc.)

WE OFFER:

• This position offers full benefits, competitive pay and opportunity for advancement for the right person who exhibits exemplary traits and work habits.
• Salary starting at $80,000 to $95,000 per year

The company conducts a background check and physical/drug screening.