HVAC Field Support Specialist: Tech Troubleshooter

TTE Technology Inc; Irvine (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Vacation: 5 days/year

Health & Wellness Days: 10 days/year

Paid Holidays: 12 days/year

Medical Insurance

Dental Insurance

Vision Insurance

401(k) & Retirement Plan

Job summary

TCL North America is seeking an HVAC Technical & Field Support Specialist to elevate customer experiences by resolving complex issues across HVAC and consumer electronics. The role requires field travel, training delivery, and collaboration with engineering to drive service improvements.

Ideal candidates bring strong diagnostic skills, customer focus, and the ability to translate technical concepts for diverse audiences in onsite environments around Irvine, CA.

Qualifications

• Bachelor's degree in a technical field or equivalent hands-on experience.
• 4+ years in technical support, field service, or troubleshooting within HVAC, consumer electronics, or related industries.
• Strong diagnostic and problem-solving skills with ability to resolve complex technical issues independently.
• Proven ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Experience working cross-functionally in fast-paced, matrixed environments.
• Strong customer service mindset with a focus on continuous improvement.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to manage multiple priorities and travel for onsite/field support.

Responsibilities

• Provide advanced technical support across multiple channels, resolving complex product and service-related issues with customer satisfaction focus.
• Own and manage escalations, including Level 1 and Level 2 troubleshooting across HVAC and consumer electronics product lines.
• Travel to customer, contractor, and distributor sites to deliver technical training and enable partners.
• Review and process labor and parts claims; assist with inventory management to optimize service levels.
• Collaborate with internal teams and external vendors to resolve issues and identify root causes.
• Develop and refine troubleshooting guides, service documentation, and workflows.
• Analyze service data to inform technical decisions and operational improvements.

Skills

Diagnostic skills

Customer service mindset

Clear communication

Cross-functional collaboration

Problem-solving

Adaptable

Accountable

Attention to detail

Education

Bachelor's degree in a technical field

Tools

Microsoft Office

ERP

CRM

Job description

TCL North America is seeking an HVAC Technical & Field Support Specialist to elevate customer experiences by resolving complex issues across HVAC and consumer electronics. The role requires field travel, training delivery, and collaboration with engineering to drive service improvements.

Ideal candidates bring strong diagnostic skills, customer focus, and the ability to translate technical concepts for diverse audiences in onsite environments around Irvine, CA.