HVAC Product Specialist & Customer Advisor

Bosch Group; Horn Lake (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Bosch Group in the United States is seeking a Customer Sales Associate to deliver friendly, knowledgeable service at the counter and over the phone. You will handle inquiries, process orders, and help customers choose HVAC products.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Prior retail or commercial sales experience and forklift certification are valued.

Qualifications

• High School diploma or equivalent.
• Proficient with business software and database systems.
• Reliable transportation.
• Warehouse experience in shipping/receiving.
• Forklift certification required.
• 1–2 years in customer service or sales in retail/commercial.
• Strong written and verbal communication with diverse customer bases.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer calls and respond to customer emails promptly.
• Assist customers at the counter with product inquiries and orders.
• Develop HVAC product knowledge to provide technical guidance.
• Process orders, quotes, and service requests accurately.
• Identify sales opportunities and upsell related products and services.
• Build and maintain positive customer relationships for repeat business.
• Document interactions in the company database.
• Resolve customer complaints professionally, escalating when needed.
• Coordinate with warehouse and delivery teams for timely fulfillment.
• Follow up post-purchase to ensure satisfaction.
• Maintain knowledge of promotions, pricing, and product availability.
• Contribute to a fast-paced, customer-focused environment with strong organizational skills.

Skills

Customer service

Sales

Communication

Multitasking

Time management

Organizational skills

Attention to detail

Problem solving

Education

High School diploma or equivalent

Tools

CRM software

Business software

Job description

Bosch Group in the United States is seeking a Customer Sales Associate to deliver friendly, knowledgeable service at the counter and over the phone. You will handle inquiries, process orders, and help customers choose HVAC products.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Prior retail or commercial sales experience and forklift certification are valued.