HVAC CSR & Dispatcher — ServiceTitan Pro

Brookside Mechanical Inc.; Manchester (NH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly team lunch

Employee giveaways

Health, dental, and vision insurance

Paid holidays

401(k)

Growth opportunities

Mentor/apprentice program

Employee assistance program

Company parties

Flexible schedules

Bonus structure

Job summary

Brookside Mechanical Inc. in Manchester, NH is seeking a full-time CSR / Dispatcher - Customer Service Agent to handle administrative duties, communicate with clients and field technicians, and schedule service calls using ServiceTitan.

The position offers a typical schedule from 9:00 am to 5:00 pm, Monday–Friday, a strong benefits package, and growth opportunities; applicants must be able to pass a background check and will join a team focused on customer satisfaction.

Qualifications

• Experience using ServiceTitan
• 2+ years of ServiceTitan experience preferred
• HVAC knowledge beneficial

Responsibilities

• Communicate with clients, field technicians, and support staff to coordinate service calls.
• Schedule appointments and manage administrative duties to support operations.
• Maintain contact with technicians to support productivity during service calls.

Skills

Communication

Teamwork

Problem solving

Organization

HVAC knowledge

Tools

ServiceTitan

Job description

Brookside Mechanical Inc. in Manchester, NH is seeking a full-time CSR / Dispatcher - Customer Service Agent to handle administrative duties, communicate with clients and field technicians, and schedule service calls using ServiceTitan.

The position offers a typical schedule from 9:00 am to 5:00 pm, Monday–Friday, a strong benefits package, and growth opportunities; applicants must be able to pass a background check and will join a team focused on customer satisfaction.