CSR / Dispatcher - Customer Service Rep

Brookside Mechanical Inc.; Manchester (NH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly team lunch

Employee giveaways

Health, dental, and vision insurance

Paid holidays

401(k)

Growth opportunities

Mentor/apprentice program

Employee assistance program

Company parties

Flexible schedules

Bonus structure

Job summary

Brookside Mechanical Inc. in Manchester, NH is seeking a full-time CSR / Dispatcher - Customer Service Agent to handle administrative duties, communicate with clients and field technicians, and schedule service calls using ServiceTitan.

The position offers a typical schedule from 9:00 am to 5:00 pm, Monday–Friday, a strong benefits package, and growth opportunities; applicants must be able to pass a background check and will join a team focused on customer satisfaction.

Qualifications

• Experience using ServiceTitan
• 2+ years of ServiceTitan experience preferred
• HVAC knowledge beneficial

Responsibilities

• Communicate with clients, field technicians, and support staff to coordinate service calls.
• Schedule appointments and manage administrative duties to support operations.
• Maintain contact with technicians to support productivity during service calls.

Skills

Communication

Teamwork

Problem solving

Organization

HVAC knowledge

Tools

ServiceTitan

Job description

Are you efficient, organized, and detail-oriented? Do you have strong problem-solving skills and ServiceTitan experience? Can you communicate clearly and work well with a team? If so, Brookside Mechanical Inc. in Manchester, NH invites you to apply for this full-time CSR / Dispatcher - Customer Service Agent position!

Let your administrative skills shine and positively impact our daily operations while earning $22.00 - $28.00/hour. The typical schedule goes from 9:00 am - 5:00 pm, Monday - Friday. We offer a monthly team lunch, and random employee giveaways in addition to our excellent benefits package:

• Bonus structure
• Health, dental, and vision insurance
• Paid holidays
• A 401(k)
• Growth opportunities
• Mentor/apprentice program
• Employee assistance program
• Company parties
• Flexible schedules

Join us and become a major part of our success and customer satisfaction!

WHAT WE'RE ALL ABOUT

Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!

OUR IDEAL CSR / Dispatcher - CUSTOMER SERVICE AGENT

You handle essential administrative responsibilities to help every workday go off without a hitch. Communicating with clients, field technicians, and support staff, you play an integral role in seamless business operations. You speak with customers about their HVAC needs, answer questions, and schedule appointments in ServiceTitan. As our technicians complete service calls, you keep in touch with them and support their productivity. Handling administrative duties as they come up, you take pride in being an important part of our office.

Here's what we need from you:

• Experience using ServiceTitan

2+ years of ServiceTitan experience would be preferred. Some HVAC knowledge would be beneficial.

Please Do not call into the office after applying, We will reach out to you.

Applicants must be able to pass a background check.