CSR / Dispatcher

Brookside Mechanical Inc; Manchester (NH); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Bonus structure

Health, dental, and vision insurance

Paid holidays

401(k)

Growth opportunities

Mentor/apprentice program

Employee assistance program

Company parties

Flexible schedules

Monthly team lunch

Random employee giveaways

Job summary

Working 9:00 am–5:00 pm, Monday–Friday, you’ll use ServiceTitan to manage the calendar, provide excellent customer service, and support growth. A background check is required and benefits are provided.

Qualifications

• Experience using ServiceTitan.
• HVAC knowledge is a plus.
• Strong communication and organizational skills.
• Customer service mindset essential.

Responsibilities

• Respond to client inquiries with friendly, professional service.
• Schedule service appointments and coordinate with technicians.
• Maintain and update the appointment calendar to keep operations smooth.
• Provide administrative support to the team and contribute to growth.

Skills

Customer service

Organization

Communication

Tools

ServiceTitan

Job description

Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher! We need an attentive and organized problem solver to keep our customers happy and our office productive.

When you join us in Manchester, NH, you earn $22.00 - $28.00/hour and receive fantastic benefits and perks like:

• Bonus structure
• Health, dental, and vision insurance
• Paid holidays
• A 401(k)
• Growth opportunities
• Mentor/apprentice program
• Employee assistance program
• Company parties
• Flexible schedules

Plus, we offer a monthly team lunch, and random employee giveaways! We love what we do, and we need a dedicated person to support us in our mission.

Qualifications

• Experience using ServiceTitan

Preferred Criteria

• 2+ years of ServiceTitan experience
• Some HVAC knowledge

A DAY IN THE LIFE

Our CSR / Dispatcher usually works from 9:00 am - 5:00 pm, Monday - Friday.

You're a pivotal part of our administrative team, skillfully using ServiceTitan to keep our appointment calendar organized and our technicians moving efficiently. As clients call or message us, you respond in a friendly manner and provide excellent customer service. You answer questions, learn about the client's HVAC needs, and schedule service appointments. By providing excellent administrative support and professional customer service, you directly contribute to our continued growth and success.

About Us

Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we’re there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We’re just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!

Applicants must be able to pass a background check.