HVAC CSR & Dispatcher: Elevate Service & Scheduling

Hunter Super Techs - TurnPoint; Lombard (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly performance bonuses

SPIFFs and earning opportunities

Paid holidays

401K with company match

Earned PTO

Company cell phone

Training opportunities

Job summary

Aire Serv is hiring a Customer Service Representative & Dispatcher in Lombard, IL. You will handle incoming calls, schedule appointments, and assign daily work to team members while representing Aire Serv on support calls.

You will strive to deliver top customer service, manage service requests and customer complaints, and support our field technicians. Preferred candidates have 2+ years in home-services admin, Service Titan or similar CRM experience, and strong communication.

Qualifications

• Minimum of 2 years of administrative experience in home services.
• Experience with Service Titan or similar CRM software.
• HVAC administrative experience preferred.
• Strong computer knowledge including Microsoft 365.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls professionally and courteously.
• Schedule appointments and assign daily work.
• Perform marketing and sales to upsell additional work.
• Complete work orders and respond to customer complaints.
• Maintain office operations and review purchase orders.
• Cross-train in related positions as needed.

Skills

Customer service

CRM software

MS Office

Communication

Detail oriented

Team player

Independent work

Tools

Service Titan CRM

Job description

Aire Serv is hiring a Customer Service Representative & Dispatcher in Lombard, IL. You will handle incoming calls, schedule appointments, and assign daily work to team members while representing Aire Serv on support calls.

You will strive to deliver top customer service, manage service requests and customer complaints, and support our field technicians. Preferred candidates have 2+ years in home-services admin, Service Titan or similar CRM experience, and strong communication.