HVAC Dispatch & Customer Service Specialist

Sila; Northbrook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical, Vision and Dental Insurance

Paid vacation and holidays

401K with employer match

Short-term and Long-term disability

Life Insurance

Job summary

Sila in Northbrook, IL is seeking a Dispatcher to coordinate a team of field service technicians in a fast-paced HVAC service operation. You will manage daily scheduling and respond to customer requests while ensuring top-tier service.

Responsibilities include direct customer interactions, inbound/outbound call handling, dispatching technicians to jobs, maintaining a clean customer database, and delivering BEST IN CLASS service to drive company growth.

Qualifications

• 1-5 years of customer service experience.
• Desire to achieve goals, both personal and professional.
• Hard work ethic and willingness to work OT when necessary.
• Strong team mentality.
• Experience in a customer service role where the phrase “customer first” was practiced daily.
• Experience with Service Titan system is a bonus.

Responsibilities

• Daily scheduling of field service technicians.
• Direct interaction with customers in need of service.
• Answer inbound calls.
• Make outbound calls to schedule service and solicit future business.
• Dispatch technicians to jobs.
• Help team members with side tasks.
• Maintain customer database.
• Provide BEST IN CLASS customer service.

Skills

Customer service

Goal oriented

Team player

Customer-first mindset

Tools

Service Titan

Job description

Sila in Northbrook, IL is seeking a Dispatcher to coordinate a team of field service technicians in a fast-paced HVAC service operation. You will manage daily scheduling and respond to customer requests while ensuring top-tier service.

Responsibilities include direct customer interactions, inbound/outbound call handling, dispatching technicians to jobs, maintaining a clean customer database, and delivering BEST IN CLASS service to drive company growth.