Customer Service Representative and Dispatcher

Aire Serv LLC; Jacksonville (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Benefits package varies by location

Job summary

A heating and air conditioning service provider based in Jacksonville, IL is looking for a Customer Service Representative and Dispatcher. This role involves scheduling service requests, dispatching technicians, and managing customer inquiries. Ideal candidates will have a minimum of two years of administrative experience, strong communication skills, and familiarity with Microsoft Office. The company values service and integrity, and offers various benefits based on location. Apply today to join a motivated team dedicated to excellent customer satisfaction.

Qualifications

• Minimum two years admin experience required.
• Ability to manage various customer service situations.
• Self-motivated and energetic personality.

Responsibilities

• Receive incoming calls professionally.
• Schedule appointments and assign work.
• Handle customer complaints.

Skills

Strong written communication skills

Strong verbal communication skills

Detail-oriented

Strong data entry skills

Team player

General computer knowledge

Typing skills

Tools

Microsoft Office

Job description

Customer Service Representative and Dispatcher Jacksonville, IL

Future Opening: Customer Service Representative and Dispatcher

Full Time • Jacksonville, IL

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can’t happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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