HVAC Counter Sales & Service Pro — Growth & Perks

Johnstone Supply, The Balsan Group; Albuquerque (NM); On-site; USD 30,000 - 33,000; Full time

Job summary

Johnstone Supply, The Balsan Group, in Albuquerque, NM, is seeking a Counter Sales and Service Associate to assist HVAC/R customers with parts and equipment. You will learn products and services to confidently engage customers and offer reliable solutions while building relationships in a team environment.

Responsibilities include greeting customers, providing product information, processing transactions, and collaborating with contractors and technicians to meet needs.

Qualifications

• High school diploma or equivalent.
• Experience in HVAC, plumbing, or building products is preferred, but training is provided.
• Computer proficiency with RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell to maximize sales opportunities.
• Process customer transactions including orders, quotes, returns, and special requests.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Collaborate with contractors, technicians, and internal teams to fulfill product needs.

Skills

Customer service

Phone communication

Education

High school diploma or equivalent

Tools

RF scanners

Warehouse coding systems

Job description

Johnstone Supply, The Balsan Group, in Albuquerque, NM, is seeking a Counter Sales and Service Associate to assist HVAC/R customers with parts and equipment. You will learn products and services to confidently engage customers and offer reliable solutions while building relationships in a team environment.

Responsibilities include greeting customers, providing product information, processing transactions, and collaborating with contractors and technicians to meet needs.