HVAC Counter Sales Pro — Fast-Paced Team

Johnstone Supply The Balsan Group; Albuquerque (NM); Sur place; USD 30 000 - 33 000; Plein temps

Résumé du poste

Johnstone Supply The Balsan Group in Albuquerque, NM, is hiring a Counter Sales and Service Associate to help HVAC/R customers find parts with prompt, friendly, and professional service. You’ll learn industry products, engage customers to understand needs, confidently offer reliable solutions, and work with contractors and internal teams to fulfill requests.

You’ll be part of a dynamic, fast-paced environment that values teamwork and a customer-first mindset, with opportunities to upsell and

Qualifications

• Excellent customer service and phone communication skills.
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person.
• High school diploma or equivalent required.
• Computer Proficiency, including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs.

Responsabilités

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Connaissances

Customer service

Phone communication

Teamwork

Formation

High school diploma or equivalent

Outils

RF scanners

Warehouse coding systems

Description du poste

Johnstone Supply The Balsan Group in Albuquerque, NM, is hiring a Counter Sales and Service Associate to help HVAC/R customers find parts with prompt, friendly, and professional service. You’ll learn industry products, engage customers to understand needs, confidently offer reliable solutions, and work with contractors and internal teams to fulfill requests.

You’ll be part of a dynamic, fast-paced environment that values teamwork and a customer-first mindset, with opportunities to upsell and