HVAC Counter Sales Pro - Growth & Bonus Opportunities

Johnstone Supply The Balsan Group; Portland (ME); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid holidays

PTO accrual

Job summary

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate. You will greet customers, assist with HVAC product selection, provide pricing and availability info, and process transactions with accuracy.

The role includes inventory support and basic tech questions, with opportunities for growth in a fast‑moving environment. You will contribute to great customer experiences, upsell where appropriate, and coordinate with senior staff on complex issues while maintaining organized

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Basic computer proficiency.
• Ability to lift up to 75 lbs and perform physical counter/warehouse tasks.

Responsibilities

• Greet and assist customers in finding the right HVAC products.
• Answer questions regarding products, pricing, availability, and application.
• Provide timely, professional support for customer inquiries and concerns.
• Recommend solutions based on customer needs.
• Provide accurate inventory availability information.
• Process sales transactions accurately using POS systems.
• Generate new and repeat business through strong product knowledge.
• Provide pricing, quotes, discounts, and tax calculations.
• Upsell additional products and solutions when appropriate.
• Follow up on sales inquiries and leads to drive additional business.
• Assist customers with basic HVAC product and application questions.
• Refer more complex technical issues to TSA or appropriate team members.
• Monitor stock levels and communicate replenishment needs.
• Assist with stocking shelves and maintaining organized inventory.
• Support general administrative tasks (data entry, filing, phone/email support).
• Maintain accurate records of transactions and customer interactions.

Skills

Strong communication

Multitasking

Detail oriented

Basic computer skills

Education

High school diploma or equivalent

Job description

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate. You will greet customers, assist with HVAC product selection, provide pricing and availability info, and process transactions with accuracy.

The role includes inventory support and basic tech questions, with opportunities for growth in a fast‑moving environment. You will contribute to great customer experiences, upsell where appropriate, and coordinate with senior staff on complex issues while maintaining organized