HVAC Counter Sales Pro: Customer Solutions

Johnstone Supply, The Balsan Group; Lowell (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Johnstone Supply The Balsan Group is seeking a Counter Sales Representative to be the face of the branch. You will assist contractors and customers in selecting HVAC products, process orders, and support daily branch operations.

Ideal candidates bring customer service or sales experience, good communication, and a collaborative mindset. The role emphasizes accuracy, multitasking, and a customer-focused showroom environment.

Qualifications

• Experience in customer service or sales preferred.
• HVAC industry knowledge or experience is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Team player with a positive attitude and willingness to learn.

Responsibilities

• Assist HVAC contractors and walk-in customers at the branch counter.
• Help customers with product selection, pricing, and ordering.
• Process sales orders accurately and efficiently.
• Build relationships with customers and understand their business needs.
• Answer product questions and help identify solutions.
• Receive, stock, and maintain inventory as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Attention to detail

Team player

Job description

Johnstone Supply The Balsan Group is seeking a Counter Sales Representative to be the face of the branch. You will assist contractors and customers in selecting HVAC products, process orders, and support daily branch operations.

Ideal candidates bring customer service or sales experience, good communication, and a collaborative mindset. The role emphasizes accuracy, multitasking, and a customer-focused showroom environment.