HVAC Counter Sales Specialist | Customer Service & Up-Sell

Baker Distributing; Alexandria (LA); On-site; USD 28,000 - 42,000; Full time

Job summary

Baker Distributing, a leading wholesale HVAC distributor, seeks a Counter Sales Associate to staff the sales counter and deliver outstanding customer service to contractors and end users.

You will drive sales, assist with sourcing parts, maintain showroom merchandising, handle orders, and support inventory control while upholding safety and teamwork in a fast-paced environment. This role requires teamwork, reliability, and strong communication in English.

Qualifications

• Customer service mindset and strong communication skills required.
• Experience in HVAC or wholesale distribution is preferred but not required.
• Ability to manage multiple tasks in a fast-paced setting and resolve customer issues.
• Strong interpersonal skills and relationship-building focus.

Responsibilities

• Staff the counter and provide exceptional service to contractors and end users.
• Assist customers with sourcing parts, ordering, and warranty inquiries.
• Maintain showroom merchandising and restock products as needed.
• Process sales orders and identify opportunities to upsell related items.
• Coordinate with internal/external teams to ensure timely order fulfillment.
• Adhere to safety protocols and keep a clean, organized workspace.

Skills

Customer service

Communication skills

Up-selling

Teamwork

Problem solving

Multitasking

English proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Baker Distributing, a leading wholesale HVAC distributor, seeks a Counter Sales Associate to staff the sales counter and deliver outstanding customer service to contractors and end users.

You will drive sales, assist with sourcing parts, maintain showroom merchandising, handle orders, and support inventory control while upholding safety and teamwork in a fast-paced environment. This role requires teamwork, reliability, and strong communication in English.