HVAC Counter Sales Specialist

Baker Distributing Company; Auburn (AL); Presencial; USD 30 000 - 42 000; Tempo integral

Resumo da oferta

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our HVAC wholesale locations. The role emphasizes delivering strong customer service in a sales-driven environment and handling showroom merchandising, parts sourcing, and order processing.

Key duties include assisting dealers and end users, upselling, and maintaining an organized sales floor while upholding safety standards.

Qualificações

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Responsabilidades

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up- sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Conhecimentos

Strong interpersonal skills

Customer service mindset

Written and verbal communication

Analytical aptitude

Problem-solving

Independent and team work

Formação académica

High School Diploma or GED

Equivalent experience considered

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our HVAC wholesale locations. The role emphasizes delivering strong customer service in a sales-driven environment and handling showroom merchandising, parts sourcing, and order processing.

Key duties include assisting dealers and end users, upselling, and maintaining an organized sales floor while upholding safety standards.