HVAC Counter Sales Pro — Fast-Paced Team & Commission

Johnstone Supply Albuquerque Group; Santa Fe (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Team environment

Job summary

Johnstone Supply Albuquerque Group is seeking a Counter Sales and Service Associate to help HVAC/R customers find parts with prompt, friendly, professional service. You will learn industry products and engage customers to understand needs and offer reliable solutions in a collaborative team setting.

The role pays $20-22/hour plus commissions and requires strong customer service, product knowledge, and the ability to lift up to 50 lbs as part of a dynamic wholesale environment.

Qualifications

• Excellent customer service and phone communication skills.
• Experience in HVAC, plumbing, or building products preferred, but training is available.
• High school diploma or equivalent.
• Computer proficiency including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs and perform physically demanding tasks.

Responsibilities

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Skills

Customer service

Phone communication

Teamwork

Education

High school diploma or equivalent

Tools

RF scanners

ERP system

POS systems

Job description

Johnstone Supply Albuquerque Group is seeking a Counter Sales and Service Associate to help HVAC/R customers find parts with prompt, friendly, professional service. You will learn industry products and engage customers to understand needs and offer reliable solutions in a collaborative team setting.

The role pays $20-22/hour plus commissions and requires strong customer service, product knowledge, and the ability to lift up to 50 lbs as part of a dynamic wholesale environment.