Counter Sales Associate

Johnstone Supply Albuquerque Group; Santa Fe (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Mon-Fri schedule

Commissions

Job summary

Johnstone Supply Albuquerque Group is seeking a Counter Sales and Service Associate in Santa Fe, NM to help HVAC/R customers find parts and equipment with prompt, friendly service. You will learn industry products, engage customers, and build relationships with repeat customers.

The role offers a Monday–Friday schedule with no weekends, a pay of $20–$22 per hour plus commissions. You will greet customers, provide product information, upsell where appropriate, and process transactions through POS

Qualifications

• High school diploma or equivalent required.
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person.
• Must be able to frequently lift over 50 lbs.

Responsibilities

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Skills

Customer service

HVAC knowledge

Communication skills

Education

High school diploma

Tools

RF scanners

ERP system

Job description

About Us We're a fast-growing HVAC wholesaler with Branches in New Mexico, Arizona, and Colorado!

We bring decades of expertise, top-tier products, and cultivate a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Monday - Friday schedule, no weekends or Holidays!
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Pay:$20-22/hour + Commissions

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.