Counter Sales Associate - Albuquerque Branch

Johnstone Supply Albuquerque Group; Albuquerque (NM); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Best-in-class benefits

Competitive pay

Fun, fast-paced environment

Job summary

Johnstone Supply Albuquerque Group in Albuquerque NM is seeking a Counter Sales and Service Associate to assist HVAC/R customers with parts and equipment through friendly, professional service. You will learn industry products and engage customers to understand their needs, building relationships with repeat customers in a team environment.

Responsibilities include greeting customers, providing product information, increasing sales, handling transactions via POS/ERP, and coordinating with

Qualifications

• Excellent customer service and phone communication skills.
• Experience in HVAC, plumbing, or building products preferred but will train.
• High school diploma or equivalent required.
• Computer proficiency including RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell to maximize sales opportunities and customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests via POS or ERP systems.
• Communicate availability, pricing, promotions, and delivery status to customers.
• Collaborate with contractors, technicians, and internal teams to fulfill product needs.

Skills

Customer service

Sales

Communication

Teamwork

POS systems

Education

High school diploma or equivalent

Tools

RF scanners

ERP systems

Job description

About Us

We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY:

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Pay:$20-22/hour + Commissions

Key Responsibilities:

Sales Counter / Customer Service:

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications:

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.