HVAC Counter Sales Pro | Fast-Paced Customer Expert

Johnstone Supply The Balsan Group; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

Prescription coverage

Paid holidays

401(k) with company match

PTO accrual

Job summary

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate to join our fast-growing HVACR distribution team. You'll greet customers, help them find products, answer questions, and provide accurate inventory information while delivering exceptional service.

This role combines customer service, sales support, and basic technical assistance with opportunities for growth, competitive pay, and benefits in a collaborative environment.

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Basic computer and software proficiency
• Ability to lift up to 75 lbs and perform physical counter/warehouse tasks

Responsibilities

• Greet and assist customers in finding the right HVAC products
• Answer questions regarding products, pricing, availability, and application
• Provide timely, professional support for customer inquiries and concerns
• Recommend solutions based on customer needs
• Provide accurate inventory availability information
• Process sales transactions accurately using POS systems
• Generate new and repeat business through strong product knowledge
• Provide pricing, quotes, discounts, and tax calculations
• Upsell additional products and solutions when appropriate
• Follow up on sales inquiries and leads to drive additional business
• Assist customers with basic HVAC product and application questions
• Refer more complex technical issues to TSA or appropriate team members
• Monitor stock levels and communicate replenishment needs
• Assist with stocking shelves and maintaining organized inventory
• Support general administrative tasks (data entry, filing, phone/email support)
• Maintain accurate records of transactions and customer interactions

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Physical stamina

Basic computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Johnstone Supply | Balsan Group is seeking a high-energy Counter Sales Associate to join our fast-growing HVACR distribution team. You'll greet customers, help them find products, answer questions, and provide accurate inventory information while delivering exceptional service.

This role combines customer service, sales support, and basic technical assistance with opportunities for growth, competitive pay, and benefits in a collaborative environment.