HVAC Counter Sales Pro: Customer-First Upsell Expert

bakerdistributing; Baton Rouge (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our wholesale HVAC locations, carrying multiple brands of equipment, parts, and supplies. You will provide strong customer service in a sales-driven environment.

The role emphasizes showroom merchandising, order processing, upselling, and coordinating with customers, dealers, and contractors while maintaining an organized, safe, and professional workspace.

Qualifications

• Strong interpersonal skills and customer service orientation.
• Excellent written and verbal communication skills.
• Ability to analyze information and interpret data.
• Proactive problem-solving capabilities and creative thinking.
• Demonstrated ability to work independently and in a team.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and upsells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service

Written and verbal communication

Analytical thinking

Problem solving

Team player

Continuous improvement

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our wholesale HVAC locations, carrying multiple brands of equipment, parts, and supplies. You will provide strong customer service in a sales-driven environment.

The role emphasizes showroom merchandising, order processing, upselling, and coordinating with customers, dealers, and contractors while maintaining an organized, safe, and professional workspace.