HVAC Counter Sales Specialist

Baker Distributing Company; Katy (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Counter Sales Associate to manage our sales counter at a wholesale HVAC distributorship. You will provide strong customer service, handle sales orders, upsell parts, and assist contractors and dealers.

The role requires HVAC product familiarity and a safety-conscious approach in a fast-paced environment. You will support showroom merchandising and inventory, answer questions by phone or in person, and work with a team to ensure smooth operations and

Qualifications

• High School Diploma or GED required or equivalent experience.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong interpersonal and customer service focus; problem-solving and relationship-building.

Responsibilities

• Represent Baker Distributing Company to maximize sales.
• Interact with internal/outside salespeople, vendors and contractors.
• Maintain showroom merchandising and restock products.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process and upsell related items.
• Service walk-in and telephone customers; source and ship parts.
• Research product information via computer, catalog, or references.
• Arrange stock on shelves and keep merchandise organized.
• Apply suggestive selling techniques to current and prospective customers.
• Follow safety protocols and report hazards.
• Maintain a clean, safe workspace and handle products safely.

Skills

Interpersonal skills

Customer service mindset

Written & verbal communication

Analytical aptitude

Problem solving

Independent & team work

Process improvement

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries ! We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Summary

The Warehouse Associate is responsible for the inventory of the Warehouse and the daily transfer of HVAC freight and materials in a fast-paced environment. The ultimate goal of this role is to procure , pick, process, and dispatch products to customers and vendors for one of our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies.

Essential Duties/Accountabilities

• Pick and verify orders for customers. NOTE: Baker has set Production Standards the employee will be required to meet on a weekly basis. The employee will receive additional information about Production Standards requirements during the interview process and after hire .
• Conduct Quality Inspections to verify/ensure the products being received, picked and shipped are accurate .
• Daily loading and unloading of products in truck for delivery to customers and/or other Sales Centers.
• Receive, inspect, and stock all merchandise.
• Prepare orders for shipment as needed.
• Responsible for daily checklist of truck and forklift maintenance.
• Assist management with inventory counts and provide daily upkeep of the Warehouse.
• Adhere to all warehouse safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure proper handling and storage of all products to prevent accidents and injuries.
• Follow all guidelines for the safe operation of forklifts and other warehouse equipment.
• Perform other duties as assigned.

And here is what you will need to be successful:

Qualifications

• High School Diploma or GED required ; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing , or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• A valid driver’s license is required only if driving is an essential function of the role.

Skills

• Strong interpersonal skills.
• Excellent customer service mindset with the ability to develop long term relationships.
• Excellent written and verbal communication skills.
• Excellent analytical aptitude with a proven ability to analyze/interpret data.
• Strong and creative problem-solving skills
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to move parts and equipment weighing up to 50 pounds.
• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.
• Operates computer and telephone equipment for extended periods of time.
• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
• Required to operate warehouse equipment such as forklifts and pallet jacks

Status

Full-Time

Company

Baker Distributing Company LLC

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