HVAC Counter Sales Champion

bakerdistributing; Amarillo (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our wholesale HVAC distributorships, carrying multiple brands of equipment, parts, and supplies. You will deliver strong customer service in a sales-oriented setting.

Responsibilities include processing sales orders, upselling, handling walk-in and phone inquiries, stocking and merchandising, resolving customer issues, and maintaining an organized showroom.

Qualifications

• High School Diploma or GED required; equivalent experience.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and upsells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Strong interpersonal skills

Excellent customer service mindset

Excellent written and verbal

Excellent analytical aptitude

Strong problem-solving

Teamwork and independence

Continuous improvement

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at one of our wholesale HVAC distributorships, carrying multiple brands of equipment, parts, and supplies. You will deliver strong customer service in a sales-oriented setting.

Responsibilities include processing sales orders, upselling, handling walk-in and phone inquiries, stocking and merchandising, resolving customer issues, and maintaining an organized showroom.