HVAC Counter Sales Pro: Customer-First & Fast-Paced

R.E. Michel Company, LLC; Norwalk (CT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

Wellness Discounts

401(k)

Life and AD&D Insurance

Short- and Long-term disability

Employee Discount

Weekly Pay

Job summary

R.E. Michel Company, LLC in Norwalk, CT is seeking a Counter Sales 1 to provide fast, friendly customer service, process orders, and support branch operations.

You will handle invoicing, payments, and loading/unloading, while maintaining displays and ensuring accurate paperwork. The role requires strong communication, basic math, and familiarity with Prophet 21; safety and housekeeping are part of daily duties.

Qualifications

• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understands markup vs gross margin impact on sales and expenses.
• Ability to read invoices, catalogs, stock numbers and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer meet/exceed expectations. Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into delivery truck or staging area using safe handling procedures.
• Produce and complete paperwork accurately including invoices, CODs, special orders, vendorPOs, shipping/receiving paperwork.
• Ensure all product leaving the branch is billed and collect payment via cash or credit card per procedures.
• Process customer returns and warranties the same day they are received.
• Maintain self-service area by restocking and tidying displays/end caps.

Skills

Excellent verbal communication

Positive attitude

Prophet 21 proficiency

Basic math skills

Read invoices and stock numbers

Tools

Prophet 21

Job description

R.E. Michel Company, LLC in Norwalk, CT is seeking a Counter Sales 1 to provide fast, friendly customer service, process orders, and support branch operations.

You will handle invoicing, payments, and loading/unloading, while maintaining displays and ensuring accurate paperwork. The role requires strong communication, basic math, and familiarity with Prophet 21; safety and housekeeping are part of daily duties.