HVAC Counter Sales Pro - Fast-Paced, Customer-First

R.e.-Michel-Compan; Petersburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Plans

401(k)

Life Insurance

Disability Insurance

Employee Discount

Weekly Pay

Job summary

R.E. Michel Company in Petersburg, VA is seeking a Counter Sales associate to handle customer service, invoicing, loading deliveries, and order processing. The role requires friendliness, reliability, and basic math for pricing and gross margin considerations.

You will assist customers at the counter and on the phone, process orders the same day, and support warehouse operations as needed. This is a full-time, non-exempt position based in our local branch.

Qualifications

• Excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Responsibilities

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer meet/exceed expectations. Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures.
• Produce and complete paperwork accurately including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Maintain self service area by restocking, rotating display/end caps, and tidying area.
• Create/maintain branch displays that support corporate programs and branch's strengths/markets.
• Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and backordered product.
• Immediately reports damage, safety issues and accidents to supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed.
• Perform warehouse duties whenever necessary. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
• Maintain a safe and clean work environment by keeping workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
• Other duties as assigned.

Skills

Verbal communication

Customer service

Prophet 21

Math skills

Reading invoices

Tools

Prophet 21

Job description

R.E. Michel Company in Petersburg, VA is seeking a Counter Sales associate to handle customer service, invoicing, loading deliveries, and order processing. The role requires friendliness, reliability, and basic math for pricing and gross margin considerations.

You will assist customers at the counter and on the phone, process orders the same day, and support warehouse operations as needed. This is a full-time, non-exempt position based in our local branch.