HVAC Counter Sales Pro – Customer-Driven Parts Master

Baker Distributing Company; Escondido (CA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage the sales counter at a wholesale HVAC distributorship. The role focuses on delivering exceptional customer service and driving sales across multiple brands of equipment, parts, and supplies.

The position requires strong interpersonal skills, knowledge of HVAC products, and the ability to upsell while maintaining organized showroom presentation. Training and safety procedures are emphasized.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and restocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to upsell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.

Skills

HVAC products

Customer service

Upselling

Inventory control

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage the sales counter at a wholesale HVAC distributorship. The role focuses on delivering exceptional customer service and driving sales across multiple brands of equipment, parts, and supplies.

The position requires strong interpersonal skills, knowledge of HVAC products, and the ability to upsell while maintaining organized showroom presentation. Training and safety procedures are emphasized.