HVAC Counter Sales Pro: Customer-Driven Parts & Service

bakerdistributing; Wilmington (NC); On-site; USD 32,000 - 44,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at a wholesale HVAC distributorship, carrying multiple brands of equipment, parts, and supplies. The role emphasizes strong customer service in a sales-focused environment.

You will interact with internal and outside salespeople, vendors and contractors, maintain showroom merchandising, process orders, and assist with sourcing and shipping parts while upholding safety standards.

Qualifications

• High School Diploma or GED required; equivalent experience considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong customer service, problem solving and relationship-building skills.
• Ability to manage multiple tasks in a fast-paced environment; English proficiency required.
• Proficiency in Microsoft Office or similar productivity tools.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry and drive sales.
• Interact with internal and external salespeople, vendors and contractors.
• Maintain showroom merchandising and restock products.
• Resolve customer relations problems with dealers and end users.
• Process sales orders and upsell related items.
• Assist walk-in and telephone customers with sourcing and shipping parts.
• Organize shelves and keep merchandise orderly.
• Adhere to safety protocols and use PPE as required.
• Report safety hazards and participate in safety trainings.
• Maintain professional and safe demeanor in all customer interactions.

Skills

Interpersonal Skills

Customer Service

Communication

Analytical Thinking

Problem Solving

Teamwork

English Proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at a wholesale HVAC distributorship, carrying multiple brands of equipment, parts, and supplies. The role emphasizes strong customer service in a sales-focused environment.

You will interact with internal and outside salespeople, vendors and contractors, maintain showroom merchandising, process orders, and assist with sourcing and shipping parts while upholding safety standards.