HVAC Commercial Service Manager: Lead Field Team & Projects

MillTown Plumbing, Heating, Cooling and Electrical; Chelmsford (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid Training

Educational Allowances/Reimbursement

Health Insurance

Dental Insurance

Life Insurance

Paid Holidays

Boot Compensation

Job summary

MillTown Plumbing, Heating, Cooling and Electrical is seeking an experienced Commercial Service Manager to lead our Commercial Service Team and drive exceptional customer service. You will supervise technicians, coordinate schedules with the dispatcher, and ensure high-quality repairs and installations with proper permits as needed.

The role requires 5+ years in a service leadership position, a strong customer-service mindset, and a clean driving record.

Qualifications

• 5+ years of experience in a leadership or management role within field service.
• Strong customer service orientation and ability to resolve issues.
• Clean driving record and valid licensed driver.
• Ability to manage multiple priorities in a fast-paced service environment.

Responsibilities

• Lead the Commercial Service Team to meet or exceed customer expectations.
• Evaluate and mentor Field Technicians; conduct ride-alongs and provide feedback.
• Ensure repairs and installations meet quality standards and obtain permits when required.
• Coordinate workload with Dispatch to maximize efficiency and profits.
• Supervise scheduling, dispatch, and field support to ensure on-time service delivery.
• Oversee billing processes and handle clerical duties related to field operations.
• Maintain OSHA compliance and manage departmental budget and quarterly goals.

Skills

Leadership

Organization

Verbal Communication

Written Communication

Decision Making

Public Speaking

Empathy

Adaptability

Job description

MillTown Plumbing, Heating, Cooling and Electrical is seeking an experienced Commercial Service Manager to lead our Commercial Service Team and drive exceptional customer service. You will supervise technicians, coordinate schedules with the dispatcher, and ensure high-quality repairs and installations with proper permits as needed.

The role requires 5+ years in a service leadership position, a strong customer-service mindset, and a clean driving record.