HVAC Service Operations Leader

General Mechanical Services; Monroe (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

General Mechanical Services is seeking an experienced Service Manager to lead the entire HVAC service department, overseeing technicians, dispatchers, and service estimators. The ideal candidate will bring over 10 years of HVAC experience, with a strong background in service and a passion for safety, customer satisfaction, and team development.

The role encompasses leading a team that installs, repairs, and maintains HVAC systems in commercial buildings, coordinating with other managers to meet

Qualifications

• Minimum HS Diploma or equivalent.
• 10+ years of HVAC industry experience.
• 5+ years in a leadership role managing others.
• Strong background in commercial and industrial HVAC service.

Responsibilities

• Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
• Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.
• Assist in recruiting, interviewing, hiring, and training HVAC technicians, dispatchers, and inside service support staff.
• Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
• Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.
• Conduct performance appraisals and set improvement goals for HVAC technicians in alignment with company standards.

Skills

Leadership

Communication

Organizational skills

Customer service

Sales acumen

Driver's license

HVAC knowledge

Reading schematics

Microsoft Office

In-service software

Education

High School Diploma

Tools

Service software

Microsoft Office

Job description

General Mechanical Services is seeking an experienced Service Manager to lead the entire HVAC service department, overseeing technicians, dispatchers, and service estimators. The ideal candidate will bring over 10 years of HVAC experience, with a strong background in service and a passion for safety, customer satisfaction, and team development.

The role encompasses leading a team that installs, repairs, and maintains HVAC systems in commercial buildings, coordinating with other managers to meet