Heating, Ventilation, and Air Conditioning Manager

TES Recruiting; Zebulon (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading HVAC recruiting firm is seeking an experienced HVAC Service Manager in Zebulon, NC, to lead a team of 8–15 service technicians. This role encompasses overseeing daily operations, enhancing customer satisfaction, and ensuring profitability in commercial and industrial service settings. Candidates must have over 7 years of HVAC experience, excellent leadership skills, and knowledge in budgeting and service dispatching systems. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• 7+ years of HVAC service experience in commercial and industrial environments.
• Demonstrated leadership experience managing service technicians.
• Strong knowledge of service dispatching systems and field service software.
• Experience with budgeting, financial reporting, and P&L oversight.
• Advanced technical HVAC troubleshooting knowledge.
• Proven experience managing service contracts and renewals.
• Valid driver's license required.

Responsibilities

• Lead and develop a team of 8–15 HVAC service technicians.
• Oversee service operations including dispatching and scheduling.
• Manage departmental budgets with P&L responsibility.
• Provide advanced HVAC troubleshooting support.
• Build and maintain customer relationships.
• Ensure compliance with safety standards and company policies.
• Prepare reports for senior leadership.

Skills

HVAC service experience

Leadership

Service dispatching systems

Budgeting

Technical troubleshooting

Strong communication skills

Organizational skills

Job description

We are seeking an experienced HVAC Service Manager to lead and oversee the daily operations of the HVAC Service Group . This senior leadership role is responsible for managing and developing a team of 8–15 service technicians while driving operational efficiency, customer satisfaction, and profitability across commercial and industrial service operations.

Key Responsibilities

• Lead, supervise, and develop a team of 8–15 HVAC service technicians; plan, assign, and direct daily work activities.
• Oversee day-to-day service operations, including dispatching and scheduling using field service management software.
• Develop and manage departmental budgets with full P&L responsibility, including gross and net profit performance.
• Review work orders for accuracy, verify pricing, and control labor and material costs to maintain target margins.
• Provide advanced HVAC troubleshooting support for complex service issues.
• Develop, execute, and manage commercial and industrial service contracts, including renewals.
• Build and maintain strong customer relationships; manage issue escalation and complaint resolution.
• Oversee service billing processes and support accounts receivable follow-up.
• Manage inventory, parts control, and warranty processing.
• Recruit, hire, train, and conduct performance evaluations for service technicians.
• Promote employee development, accountability, and a culture of continuous improvement.
• Ensure compliance with company policies, safety standards, and field operational best practices.
• Oversee fleet, equipment, and job site operations to ensure efficiency and safety.
• Prepare reports and communicate operational performance to senior leadership.

Qualifications

• 7+ years of HVAC service experience in commercial and industrial environments.
• Demonstrated leadership experience managing service technicians (8–15 direct reports preferred).
• Strong knowledge of service dispatching systems and field service software.
• Experience with budgeting, financial reporting, and P&L oversight.
• Advanced technical HVAC troubleshooting knowledge.
• Proven experience managing service contracts and renewals.
• Strong communication, organizational, and reporting skills.
• Valid driver’s license required.