CUSTOMER SERVICE MANAGER

FPC Franchise; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

FPC Franchise is seeking an experienced Service Manager to lead a growing team of commercial HVAC technicians and oversee service operations across an assigned territory, delivering reliable service and driving performance.

The role emphasizes leadership, coaching, and technical guidance, with travel within the territory and a direct impact on customer satisfaction and service metrics.

Qualifications

• Strong HVAC technical background with leadership experience.
• 2–3+ years of leadership experience, with 5+ years preferred.
• Proven ability to develop, coach, and hold technicians and service teams accountable.
• Strong communication, customer-service, and organizational skills.
• U.S. citizen or green card holder.

Responsibilities

• Lead and manage a team of commercial HVAC technicians and service personnel across multiple locations.
• Oversee daily service and maintenance operations while ensuring customer needs and operational goals are met.
• Coach, mentor, and develop technicians while establishing accountability and performance expectations.
• Provide technical leadership and support to the team while managing customer relationships and territory needs.

Skills

HVAC technical knowledge

Leadership

Coaching

Communication

Customer service

Organizational skills

Job description

We are seeking an experienced Service Manager to lead a growing team of commercial HVAC technicians and oversee service operations across an assigned territory. This is a leadership-focused opportunity for someone with strong technical knowledge, excellent people-management skills, and a track record of developing high-performing service teams.

KEY RESPONSIBILITIES

• Lead and manage a team of commercial HVAC technicians and service personnel across multiple locations.
• Oversee daily service and maintenance operations while ensuring customer needs and operational goals are met.
• Coach, mentor, and develop technicians while establishing accountability and performance expectations.
• Provide technical leadership and support to the team while managing customer relationships and territory needs.

QUALIFICATIONS

• Strong commercial HVAC technical background with previous experience leading service technicians.
• 2–3+ years of leadership experience, with 5+ years preferred.
• Proven ability to develop, coach, and hold technicians and service teams accountable.
• Strong communication, customer-service, and organizational skills with the ability to manage a larger service organization.
• U.S. citizen or green card holder.

WHAT THIS ROLE OFFERS

• Leadership opportunity with a well-established organization.
• Primarily day travel within the assigned territory with limited overnight travel.
• Opportunity to make a direct impact on team development, service performance, and customer satisfaction.