HVAC Service Operations Lead

Capstone Mechanical, LP.; Monroe (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Capstone Mechanical, LP. seeks an experienced Service Manager to lead a comprehensive HVAC service department in a dynamic, safety‑driven environment.

You will manage service technicians, dispatchers, and an inside sales/service estimating team while driving customer satisfaction and performance metrics. The role requires 10+ years in HVAC with a strong service background, EPA license, and proven leadership.

Qualifications

• Minimum 10 years of HVAC industry experience.
• 5+ years in a leadership role managing others.
• Valid HVAC certification and EPA license.
• Strong leadership and communication skills.

Responsibilities

• Oversee the full operations of the HVAC service department, including dispatch, service estimators, and service technicians.
• Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customer expectations.
• Recruit, interview, hire, and train HVAC technicians, dispatchers, and inside service support staff.
• Supervise and direct HVAC service technicians in equipment repair, start-up, operation, and other service-related duties to ensure customer satisfaction.
• Review technicians’ work to ensure quality meets established standards, techniques, and safety requirements; recommend improvements as needed.
• Develop and monitor departmental budgets, goals, and objectives to ensure profitability.
• Coordinate with other departments to align service operations with overall company goals.
• Keep current with the latest factory OEM training on supported products, coordinate technician training, and maintain training records to ensure proficiency in preventive maintenance, start-up, troubleshooting, and repair.

Skills

Leadership

Communication

Organization

Customer service

Sales acumen

Education

HS Diploma or equivalent

Tools

HVAC service software

Microsoft Office Suite

Job description

Capstone Mechanical, LP. seeks an experienced Service Manager to lead a comprehensive HVAC service department in a dynamic, safety‑driven environment.

You will manage service technicians, dispatchers, and an inside sales/service estimating team while driving customer satisfaction and performance metrics. The role requires 10+ years in HVAC with a strong service background, EPA license, and proven leadership.