Customer Service & Admin Specialist — Growth-Focused Team

Relianceac; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contribution

7 paid holidays

Paid vacation after 1 year

Office dogs

Job summary

Reliance Heating and Air Conditioning in Phoenix, AZ is hiring a Customer Service Representative to join a family-owned HVAC team. You will handle calls, emails, and texts; perform outbound outreach to maintenance members; and support dispatch with daily goals while keeping meticulous customer records.

The ideal candidate has 1+ year of customer service experience, strong communication, and a customer-first mindset. HVAC familiarity is a plus; benefits and stable environment await.

Qualifications

• 1+ years of customer service and/or administrative experience.
• Strong written and verbal communication skills.
• Ability to show empathy and professionalism with customers.

Responsibilities

• Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner.
• Perform outbound calls to existing customers and maintenance members.
• Assist Lead Dispatcher with daily call count goals.
• Maintain accurate and detailed customer records following company and software guidelines.
• Gather, analyze, and organize reports for weekly admin meetings.
• Filing and general administrative duties.
• Track office inventory and place restocking orders as needed.
• Complete ongoing software and customer service training.

Skills

Customer service

Communication

Team player

Empathy

Education

High school diploma

Tools

ServiceTitan CRM

Job description

Reliance Heating and Air Conditioning in Phoenix, AZ is hiring a Customer Service Representative to join a family-owned HVAC team. You will handle calls, emails, and texts; perform outbound outreach to maintenance members; and support dispatch with daily goals while keeping meticulous customer records.

The ideal candidate has 1+ year of customer service experience, strong communication, and a customer-first mindset. HVAC familiarity is a plus; benefits and stable environment await.