HVAC Client Care Specialist (In-Office) — $22-$26/hr + Bonuses

CARJON Air Conditioning & Heating, Inc.; Providence (RI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance (70% covered)

Dental insurance

Vision insurance

Company-paid life insurance

FSA

401(k) with company match

PTO

Paid holidays

Job summary

Carjon Air Conditioning & Heating, Inc. seeks a Client Care Representative to be the first point of contact for homeowners seeking HVAC services. This in-office role requires handling calls, scheduling, and maintenance coordination to ensure a smooth customer experience.

You will support the dispatch team, educate customers on service options, and maintain accurate records while delivering exceptional service daily.

Qualifications

• Minimum of 2 years of customer service, scheduling, or call center experience.
• Excellent phone etiquette and strong communication skills.
• Ability to manage multiple tasks in a busy office environment.
• Experience booking appointments and working with customers over the phone.
• Comfortable using Microsoft Office and web-based software platforms.
• Experience with Podium or similar customer messaging platforms is a plus.
• Strong attention to detail and organizational skills.
• Positive attitude with a willingness to support teammates.
• Ability to work independently while maintaining accuracy and efficiency.

Responsibilities

• Answer incoming customer calls with professionalism and enthusiasm.
• Schedule service, maintenance, and installation appointments efficiently.
• Coordinate scheduling with the dispatch team to maximize technician availability.
• Educate customers about maintenance plans and available service options.
• Respond to customer questions while resolving concerns with empathy and professionalism.
• Maintain accurate customer records and appointment details.
• Communicate effectively with technicians and office staff throughout the day.
• Deliver an outstanding customer experience during every interaction.

Skills

Customer service

Scheduling

Phone etiquette

Multi-tasking

Microsoft Office

Podium

Attention to detail

Team player

Independent worker

Tools

Podium

Scheduling software

Job description

Carjon Air Conditioning & Heating, Inc. seeks a Client Care Representative to be the first point of contact for homeowners seeking HVAC services. This in-office role requires handling calls, scheduling, and maintenance coordination to ensure a smooth customer experience.

You will support the dispatch team, educate customers on service options, and maintain accurate records while delivering exceptional service daily.