Scheduling & Customer Experience Specialist

Scottsdale Air Heating & Cooling; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K retirement plan with partial company match

Company-provided iPhone and iPad

Paid vacation and holidays

Company events

Job summary

A reputable HVAC service provider in Phoenix is seeking a Customer Service Representative/Call Taker. This role involves answering inbound calls, scheduling appointments, and providing exceptional customer service. The ideal candidate will manage multiple priorities, communicate effectively with customers, and document interactions in the CRM system. Competitive pay ranging from $19 to $20 USD per hour is offered alongside comprehensive benefits including medical insurance and a 401K retirement plan.

Qualifications

• Exceptional customer service skills with a passion for delivering top-quality service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong judgment and problem-solving skills.

Responsibilities

• Answer inbound phone calls for scheduling.
• Provide 5-star level of service to our customers.
• Document all customer interactions accurately in the CRM system.

Skills

Customer service skills

Problem-solving skills

Multi-tasking ability

Proficiency in Microsoft Word

Proficiency in Outlook

Tools

Service Titan software

Job description

A reputable HVAC service provider in Phoenix is seeking a Customer Service Representative/Call Taker. This role involves answering inbound calls, scheduling appointments, and providing exceptional customer service. The ideal candidate will manage multiple priorities, communicate effectively with customers, and document interactions in the CRM system. Competitive pay ranging from $19 to $20 USD per hour is offered alongside comprehensive benefits including medical insurance and a 401K retirement plan.